Rachel K. Bicknell

Rachel@ufp.org

SUMMARY OF PROFESSIONAL EXPERIENCE

UDEMY Online 2014 – Present

Instructor

• Created and continue to teach the online course,”Work From Home & Make Money: Find Telecommuting Jobs Easily”, reaching millions of students worldwide.

ZEROCHAOS Orlando, FL 2011 – 2012

Contractor for AT&T – Data Engineer / Project Manager

• Recruited to participate on critical projects to assure a smooth transition of Hilton’s global infrastructure to the AT&T network.

• Coordinated between customers and implementation engineers to assess, apply and verify changes.

• Executed firewall changes within 24 hours as specified within the service level agreement.

• Assessed and devised optimal solutions for global network challenges.

• Created and maintained procedural documentation to fast track problem resolution for fellow engineers.

• Led the Memphis HQ wireless infrastructure refresh, including configuring, installing, upgrading, and support.

DEMAND STUDIOS Santa Monica, CA 2010 – 2011

Contractor – Freelance Technical Writer

• Wrote technical documentation for the Demand Studios network of sites, e.g., http://www.ehow.com.

NEXTECH SOLUTIONS Memphis, TN 2010

Contractor For Hilton – Network Engineer

• Coordinated with the multiple groups to bring system/network architecture into compliance with PCI DSS standards.

• Upgraded, tested, and deployed Cisco devices to allow remote access to Hilton hotels.

• Administered Linux systems for network applications. Created user accounts on these devices.

• Configured the Cisco ACS servers to add groups and user accounts.

• Upgraded and configured high-speed Internet access for the Memphis data center.

INTERNET SYSTEMS CONSORTIUM Redwood City, CA 2009

Contractor – Network Engineer

• Upgraded and tested Cisco 4500 series switches and Cisco 7200 series routers.

• Upgraded, tested, deployed, troubleshot and documented APC Switch Rack PDU’s and APC UPS’s.

VERNE GLOBAL Boston, MA 2008

Contractor – Technical Writer

• Wrote and updated architectural documentation for the Verne Global network.

• Created deployment documentation that included bills of material, rack elevations and Cisco configurations.

EMDEON BUSINESS SERVICES Memphis, TN 2006 – 2008

Network Engineer IV

• Configured and troubleshot networking devices to facilitate the move of 400+ servers from various data centers to the new disaster recovery site in Memphis.

• Installed and configured high-speed access and VoIP at the disaster recovery datacenter for business continuity.

• Surveyed remote sites and architected the upgrade of the network connectivity.

• Replaced multiple Frame Relay circuits with high-speed MPLS VPN access.

• Assisted management in recruiting applications and evaluating highly skilled technical résumés.

• Administered Solaris and Linux systems for DNS and TACACS. Created user accounts on these devices.

• Standardized network devices, including their configuration, code, and DNS name service.

• Wrote documentation in accordance with the internal information handling system.

• Trained internal customers about network management issues.

MEMPHIS NETWORX Memphis, TN 2006

Senior Network Engineer

• Installed, configured and troubleshot SONET, TDM and DWDM hardware using Cisco or Nortel devices.

• Configured and troubleshot DS1, DS3 and 802.3 Ethernet circuits via Cisco routers and switches.

• Identified cost savings running free open source software to bring the network operations center in house.

SWITCH AND DATA / PAIX Vienna, VA 2003 – 2006

Senior Member of Technical Staff

• Assisted in recruiting and evaluating technical résumés. Interviewed applicants to gauge their technical abilities.

• In conjunction with senior technical staff, architected and installed Cisco SONET and TDM devices into the network.

• Configured and troubleshot DS1 to OC-192, 802.3 Ethernet circuits in the network.

• Configured Cisco and Extreme switches for customers on the Peering And Internet Exchanges (PAIX).

• In conjunction with senior technical staff, researched and tested lab network devices.

• Resolved issues escalated by the operations group and service support group.

• Trained engineering and operations about network management and operational issues.

• Scheduled, coordinated and conducted preventative maintenance and emergency repairs.

• Analyzed customer usage and produced capacity reports for marketing and engineering management.

COMMERZBANK CAPITAL MARKETS CORPORATION New York, NY 2002 – 2003

Senior Network Engineer / Assistant Vice President

• Planned, coordinated, deployed and documented upgrades with multiple market data vendors.

• Analyzed the network design, then implemented upgrades to the network.

• Architected out-of-band access in the New York City data center and the disaster recovery data center in Rye, NY.

• Managed the configuration and troubleshooting of the RADIUS authentication on networking devices.

• Trained system support staff about network management and operational issues.

• Produced documentation in accordance with the internal information handling system.

• Configured and troubleshot VPN connections to allow users to have security permissions into the network.

AKAMAI TECHNOLOGIES Cambridge, MA 2001

Senior Network Engineer

• Capacity planned, coordinated and specified the hardware necessary to construct peering points. These constructed peering points saved Akamai Technologies $1M over 3 years.

• Performed physical construction of multiple Akamai regions in conjunction with the deployment group.

• Produced and implemented configurations for external routing policy at multiple Internet exchange points.

• Wrote procedural and operational documentation for training purposes.

ABOVENET, INC. (Formerly METROMEDIA FIBER NETWORK) Tysons Corner, VA 1999 – 2000

Backbone Engineer

• Negotiated arrangements for private peering using MFN’s dark fiber, resulting in saving millions of dollars.

• Engineered the implementation and deployment of AboveNet’s facilities, PAIX’s facilities and multiple Internet exchange points that connected to AboveNet’s global IP backbone.

• Provided 3rd tier escalation for IP routing, DNS and other Internet services.

UUNET TECHNOLOGIES Fairfax, VA Summers of 1997 & 1998

Internet Systems Engineer (Intern)

EDUCATION

B. S., Computer Science. James Madison University. Harrisonburg, VA.

College of Integrated Science and Technology, concentration in Networks and Data Communications.

PRESENTATIONS

Memphis Career Transitions Group February 8, 2011

• Presented “How to Find a Job via LinkedIn” in Germantown, TN.

ShmooConFebruary 16, 2008

• Presented “TL1 Device Security” in Washington, DC.

North American Network Operators Group (NANOG)October 9, 2006

• Presented “TL1 Device Monitoring on the Cheap” at NANOG 38 in St. Louis, MO.

TECHNICAL SKILLS